Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access, MagnetRx.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.
If you are based in United States, you can track your order here. You order may take up to 20 business days to arrive.
At the moment, we are not able to offer tracking information for International orders. Your order will take between 15-30 business days to arrive. It may take longer depending on your location and opening times of local post office.
If you have any further question, please email us at email@example.com, and our staff will be happy to assist you.
Your items are shipped by our fulfillment center and will usually reach you via your local postal service in your location. If you purchased multiple items in your order, it is possible that your items are shipped in separate packages.
For United States orders, delivery will take between 7 and 20 business days on average.
For international orders, delivery will take between 7 and 25 business days. Please be patient with international orders as they will inevitably take longer to be delivered, allow between 15 and 25 business days before reaching out to the customer service: firstname.lastname@example.org
Not to worry, most of our items will be left in your mailbox if they are small enough and if the postman does not have access to your mailbox, it will usually be left at your local post office for you to pick up. They will also leave a note to make you aware of it.
MagnetRx cannot be held responsible for any import charges made by your country's customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.
MagnetRx is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
Returns are accepted as long as they do not exceed 30 days of the buyer receiving the item. However, all returns made should be in perfect condition and the return postage is to be paid by the returner. Proof of postage should then be emailed to us at email@example.com, as proof of delivery.
If you have changed your mind about your order, please email us at firstname.lastname@example.org with your order number and let us know what's happening. Our team will be happy to assist you in finding a solution.
We want our customers to love our products! If you are not totally satisfied with your purchase, you can return your item(s) within 30 days for a refund.
To be eligible for a return, your item(s) must be unused and in the same condition that you received it with the original packaging. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: MagnetRx Exchanges, 1268 Humphrey Ave - Suite 100, Birmingham, Michigan US 48009.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to:
MagnetRX - Returns
1268 Humphrey Ave - Suite 100
Birmingham, Michigan 48009
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have not received any emails from us confirming your purchase, please let us know immediately via email at email@example.com. Please include your full name and shipping address, and we will help to sort this out quickly.
Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check there before contacting us.
Yes, we are happy to provide businesses with wholesale pricing on bulk orders. Please contact us at firstname.lastname@example.org to request wholesale pricing. It is helpful to provide your business details, the product(s) title, and order quantity that you are inquiring about. You can also fill out our wholesale information contact form HERE and someone will reply to your request shortly.