If you need additional links for your MagnetRX® bracelet to make it larger, we will provide you with extra links at no additional charge!

Please email us at hello@magnetrx.com to request the extra links.

We will need to following information to process the request.

1. Your shipping address
2. Bracelet Style/Model (Can provide the order number, a screenshot of the order, or a photo of the bracelet will work)
3. The desired length of the bracelet or the number of extra links needed

Once we receive your request, we will reply to you within one business day and ship out the extra links.

Note: If you are placing the order on our website, please contact us immediately after placing the order and we'll include the extra links with the order package.

Our link bracelets have a folded clasp that you can open and close. The clasp is the link of the bracelet that has the MagnetRX® logo on it. To open the clasp, you must pull up on the edge nearest to the "M" of MagnetRX. The first time you open it, it may be tighter than usual, but it should be quite easy to open with one hand once it is on your wrist.

Please watch the video for detailed instructions

To open, press the button on each side of the clasp where the ends of the bracelet are joined together. This button releases the safety clasp mechanism that unlocks the clasp.

To close, fold over the clasp and press MagnetRX until snap to lock.

If you continue to have issues, please watch the product video 

It would depend on the material your bracelet is made with. If it is a copper bracelet, you certainly shouldn't bathe with it on because it will patina. If it is titanium or stainless steel bracelet, they are both waterproof and will not tarnish. However, if you do bathe with them on, over time, the soaps and water can reduce the luster of the bracelet, as it would with any other jewelry.

To keep your MagnetRX® bracelet looking great for years, we recommend reading our: https://magnetrx.com/pages/care-instructions

The clasp opens by sliding one end up and the other downward. Please see the attached image that shows how to open the clasp.

If your link bracelet needs resizing, you can use the sizing tool that was included with the bracelet to remove links to fit your wrist perfectly. Please follow our instructional sizing video here!

If your 3x Strength Bracelet needs resizing, you can use the sizing tool that was included with the bracelet to remove links to fit your wrist perfectly. Please follow our instructional sizing video

Step-by-Step Instructions:

1. Determine your desired fit by wrapping the bracelet around your wrist. Decide how many links you need to remove.
2. Locate the rounded end of the needle on the side of the bracelet, which will have a slight indentation. This is the side you need to strike with the tool push pin to remove the needle.
3. Open the sizing tool and place your bracelet on it. Align the tool push pin with the bracelet needle you want to remove. It's easiest to remove links from the middle section of the bracelet.
4. Hold the bracelet in place with one hand while gently twisting the knob of the sizing tool with your other hand. Keep twisting until the needle is pushed out from the other end.
5. Twist the knob in the opposite direction to release the bracelet, then use your fingers to completely remove the needle.
6. Repeat this process to remove the desired links. Note that you don't have to remove each link individually.
7. To reconnect the links, align the two bracelet links together and insert the rounded end of the needle using your fingers. Make sure to insert the correct side of the needle, with the smaller rounded end going in first.
8. Push against the base of the sizing tool or a hard surface to ensure the pin goes back in flush with the rest of the bracelet. If you encounter difficulty, pliers will be useful to fully press the pin.

Please refer to our instructional sizing video for visual guidance. If needed, there are two extra pin-heads included in the base of the tool.

You can wear the MagnetRX® bracelet on either wrist. It is really up to you and comfort is the key.

If you are using the magnetic therapy bracelet for wrist pains, you should wear the magnetic bracelet on the wrist with more pain to target the area directly.

MagnetRX® bracelets are best worn comfortably around the wrist. There is no need for our magnetic bracelet to fit tightly around the wrist or to be touching the skin for the wearer to benefit from magnetic technology. Comfort is the key!

Please make sure that you do not buy a bracelet that is too tight and restricts blood flow. Although the magnets appear to be small, they are powerful rare earth magnets designed to penetrate deeply. As long as they are face down against your skin they are working!

MagnetRX® magnets never lose their power! We use permanent rare earth neodymium magnets, which will not lose their strength over time. As long as you take care of your MagnetRX® item, you can enjoy it for a lifetime!

It is not recommended to use magnetic therapy if you have a pacemaker. The primary concern regarding the use of magnetic therapy in conjunction with a pacemaker or electro-medical device is due to the presence of batteries within these devices. Magnets have the potential to accelerate the depletion of the battery's lifespan. Consequently, if your pacemaker's battery typically requires replacement every 2 years, and a magnet is in close proximity to the pacemaker (and, by extension, the heart) for extended periods, it could potentially lead to a shorter battery life, perhaps requiring replacement after only 1.5 years. This is the reason for caution, and why we strongly advise customers against utilizing magnetic therapy with these electro-medical devices, as they contain batteries.

Our magnetic hematite bead bracelets on strings can be expanded by pulling in slack into the inner part of the bracelet. To do this, take both your hands and pull apart the last two beads of the inner part of the bracelet. It may require some force the first time to get a hang of it. You will be able to pull all the slack from the dangling sting to the inner circle of the bracelet. Then you can pull the small beads on the dangling string apart to tighten/close the bracelet.

If you continue to have issues, please watch the sizing section of the product video HERE

All MagnetRX products are covered under warranty. MagnetRX has a limited warranty that covers manufacturer's defects for one year after the original purchase date from our website or an authorized dealer. If any parts or mechanics don't work properly and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your item through on your own. The warranty does not cover water damage, everyday wear, and tear, accidental damage, scratches, lost items, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site or Amazon, the order number will suffice.
If you develop any faults with your products within the first year of ownership, please contact us at hello@magnetrx.comwith proof of purchase (invoice or receipt) and an explanation of the issue.

If the pin-head to your sizing tool broke, please keep in mind that the sizing tool comes with two extra pin-heads stored in the base of the tool. The bottom door of the tool comes off and you can find the pin-heads in there. You can swap out the pin-heads easily using pliers.

If you have gone through all three of the included pin-heads or are having a different issue with the sizing tool, please contact us and we'll provide you with a replacement tool. Please email us at hello@magnetrx.com and provide your full shipping address with the request.